Return & Refund Policy

At Jolip, your satisfaction is our priority. We want you to enjoy your cinematic experience to the fullest. If you are not entirely satisfied with your purchase, we’re here to help.

30-Day Return Window

You have 30 calendar days from the date you received your item to request a return or an exchange.

  • Our Recommendation: We strongly suggest trying out your projector within the first two weeks of purchase to ensure it meets your specific needs and setup requirements.

  • Eligibility: To be eligible for a return, your item must be new, unaltered, and unused. It must be in the same condition that you received it, including all original packaging, cables, and accessories.

How to Start a Return

  1. Contact Us: Email our support team at Zhilianfangzhouyang@outlook.com or call 852-27108200 within the 30-day window.

  2. Proof of Purchase: You must provide the original sales receipt or order confirmation.

  3. Approval: Once your return is authorized, we will provide you with the necessary instructions on where to send your package.

Shipping Costs for Returns

  • Customer Responsibility: If the return is due to personal preference (e.g., changed your mind, no longer needed), the customer is responsible for the return shipping fees. The cost will depend on the courier service you choose.

  • Jolip Responsibility: If the return is due to our error (e.g., you received a damaged, defective, or incorrect item), Jolip will cover all shipping costs associated with the return or exchange.

Refunds & Processing

  • Inspection: Once we receive and inspect your returned item, we will notify you of the status of your refund.

  • Original Shipping Fees: Please note that the original shipping cost (if any) is non-refundable and will be deducted from your total refund amount.

  • Payment Method: Refunds will be processed exclusively to the original payment method used during checkout. Please allow a few business days for your bank or credit card company to process and post the refund.

Exclusions

  • Items returned after the 30-day period are not eligible for a refund or exchange.

  • Items that show signs of use, damage not caused by shipping, or missing original parts will not be accepted.

Contact Our Support Team

If you have any further questions or wish to initiate a return, we are ready to assist you: